Table of Contents
1. Return & Refund Policy
Last Updated: 7/23/25
We want you to love every sip of CUCU cucumber water. If you’re not satisfied, here’s what you need to know:
- Return Window: 14 days from delivery.
- Eligible Items: Unused, unopened products.
- Non-Returnable: Opened cans (due to perishability).
How to Start a Return:
- Email hello@drinkcucu.com with your order number and reason.
- We’ll send return instructions.
- Customers are responsible for return shipping unless the item was damaged or incorrect.
Refunds:
Refunds are issued within 5–7 business days after we receive your return.
Damaged or Wrong Items:
Contact us within 7 days of delivery with photos. We’ll send a replacement or full refund.
2. Shipping Policy
Last Updated: 7/23/25
We ship fast so you can enjoy your cucumber water as quickly as possible.
- Processing Time: Orders ship within 1–2 business days.
- Delivery Time: 3–7 business days via UPS, USPS, or Amazon Delivery.
- Shipping Costs: Free shipping for all orders in the contiguous US. A flat rate shipping fee of $24.99 is charged for all shipments to Alaska, Hawaii, or APO addresses.
- Tracking: Sent by email once shipped.
3. Privacy Policy
Last Updated: 7/23/25
Your privacy is important to us.
Information We Collect:
- Name, email, address, payment details.
- Order history and site usage.
How We Use It:
- Process orders and communicate with you.
- Improve our website and services.
Sharing:
We never sell your data. We share info only with trusted partners for payment and shipping.
Your Rights:
Request your data or deletion at hello@drinkcucu.com.
4. Terms & Conditions
Last Updated: 7/23/25
By using Rex Coffee’s website, you agree:
- All sales are final once shipped.
- Prices and availability may change without notice.
5. Payment Methods
We accept most major credit card issuers.
6. Contact Us
Need help? We’re here for you!
- Email: hello@drinkcucu.com
- Business Hours: Mon–Fri, 9 AM–5 PM EST